Auckland Council has opened a service to book, reschedule & cancel building inspections online.
Customers can check inspection results on a personalised dashboard.
With over 160,000 building inspections/year, managing bookings online will save builders & owners time & money.
The council’s building consents general manager, Ian McCormick, said the system works most smoothly when people book only the inspection they need – not multiple inspections, only to cancel the day before: “Booking multiple unnecessary inspections prevents us from getting through the maximum number of inspections and others miss out or are delayed.
“My advice to customers wanting a next-day inspection is to check the online booking tool in the afternoon or evening the day before, as you will generally find available slots as a result of these cancellations.”
Regulatory committee chair Cllr Linda Cooper welcomed the online innovation: “Customers get a real-time booking confirmation based on inspector availability and sent reminder messages the day before & the day of the inspection to confirm the inspector’s name & approximate time of arrival.
“This is already being well received by the industry and should help speed the process of delivering construction projects as the council deals with the unprecedented building boom.
“It’s also another example of getting more council services online as we progress in 2019.”
Attribution: Council release.