Published: 16 June 2005
Air New Zealand Ltd has contracted Jones Lang LaSalle to take over its facility management helpdesk services in a one-year agreement.
Under the agreement the airline will use Jones Lang LaSalle’s specialist call centre services. The agreement also includes co-ordination of repairs & maintenance and incident management.
Air New Zealand’s general manager property & facilities, Jeff Hodson, said the airline was outsourcing its facilities management services to maximise cost efficiencies and take advantage of the integrated processes, systems & reporting capabilities Jones Lang LaSalle provided.
Jones Lang LaSalle’s New Zealand managing director, Peter Coman, said the company’s experience in providing similar services to airlines such as Cathay Pacific throughout the Asia Pacific region gave the firm a unique understanding of client needs, particularly in terms of quality advice, reporting standards, risk management, compliance & performance standards.